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Australia’s #1

Zoho Experts

Awarded Australia’s Best Zoho Partner for 2023 and 2024 by Zoho, from over 60+ Aussie Zoho Partners.

Unlock our expertise for only $99 per hour plus GST
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Australia’s best Zoho Partner, as recognised by Zoho themselves!

Minimum project size 10 consulting hours or $990 plus GST

Australia’s #1

Zoho Experts

Australia’s Top Zoho Partner for 2023 and 2024 as rated by Zoho, Smartmates are Australia’s leading Zoho experts.

Only $99 per hour plus GST
Australia’s top ranked Zoho Partner
Serving 30+ industries, Australia-wide
Only 5-Star Google Reviews

Minimum project value $2,475 plus GST or 25 consulting hours.

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Delighting Clients Australia-wide

Chris McKelvie, Catch.com.au

Trustworthy, reliable and excellent account management – Smartmates powered our Zoho One rollout as we grew from zero to $200 million in 12 months.

Drain Fiis, Lovisa

Highly recommended, we relied on Smartmates to help automate our global store expansion schedule with Zoho. Superb consultants.

Alex Orfanos, Employers Comp

Smartmates built our customer portal with Zoho One to our exacting requirements boosting efficiency and reducing headaches, love it.

Antony Dutton, Provender

Exceptional value for money, and top tier consulting experience, Smartmates understands our business and adapts Zoho to power it forward.

Delighting Clients Australia-wide

Chris McKelvie, Catch.com.au

Trustworthy, reliable and excellent account management – Smartmates powered our Zoho One rollout as we grew from zero to $200 million in 12 months.

Drain Fiis, Lovisa

Highly recommended, we relied on Smartmates to help automate our global store expansion schedule with Zoho. Superb consultants.

Oli Gwt

2023-12-22

Olaf Grawert Violin Studio has partnered with Smartmates to optimise their Zoho ecosystem, such as Zoho CRM, Zoho Books, and Zoho Bookings. The collaboration has centralised our platform and made our day-to-day operations more efficient. Thank you Bunga, Dwi, Ram and Hedi for the help!

Inga Koessler

2023-12-19

Smartmates have been amazing in helping us get a really complex business solution up and running. They have built many custom functions for us in ZOHO and have a deep knowledge and understanding on how to build the best outcome. We will continue to use their services and expertise for our future projects and system enhancements.

Frances Carandang

2023-12-18

We recently collaborated with the Smartmates team to create building and non-building reports in Zoho Analytics and customise Zoho Projects. Grace and Dwi provided support and training to ensure the smooth utilisation of Zoho Projects, particularly for our project team. The training sessions were not only informative but also interactive, enabling our team to actively engage with the platform and address any queries or concerns. I would like to add that both Grace and Dwi are friendly and professionals. :)

accounts GCB

2023-12-18

So happy! Its been a breeze so far with smarmates. they are veryproficient, friendly, nothings ever an issue. Super flexible. Its very good for me. We had no proper database or CRM before but the people helping me, Bunga and Dwi have made the process a breeze so far so I don't need to worry about anything. Our business was also a bit complicated too so I'm feeling happy I found Smartmates! I think the service and value is really great! Their dedication and professionalism are highly recommended!

andrew shields

2023-12-15

Highly Recommend. The team are great and very switched on. Definitely recommend.

Jason Patterson

2023-12-14

Pipit and Anton helped us streamline our sales process by creating custom buttons to convert our leads into deals and copying them into contacts. They also helped us create our Zoho Campaigns and Zoho CRM templates. We are satisfied with their work and can’t be happy enough to recommend the Smartmates team!

Nadav Greenberger

2023-12-13

Grace Dwi and the team delivered great service and created a highly effective system for our business, Winery Day Tours. Great to work with.

Chris Zhang

2023-12-13

The setup of Zoho Desk and Zoho Forms, along with the seamless custom integration designed for managing our student applications process, has significantly elevated our operational efficiency. Dicky's exceptional project management skills, attention to detail, and proactive communication were crucial in ensuring the project's success.

RTO Works

2023-12-13

We teamed up with Smartmates to make our Zoho CRM and Xero data work better and set up our Zoho Telephony system. They're also providing us with ongoing support. Our day-to-day operations became so much more convenient thanks to Pipit, Ram, Hedi and Bunga. We recommend Smartmates’ services to anyone looking for similar improvements.

David Tzimenakis

2023-12-13

This year, Smartmates not only assisted The US Tax Team in integrating Xero with DocuSign, but also customising Zoho CRM and automating our business processes. Grace and Adi have made our quoting and invoicing process so much easier. We recommend their services to anyone looking to boost their Zoho usage!

Australia’s Most Certified Zoho Partner

Our team brings deep expertise in all 60+ Zoho applications, providing you with knowledgeable support and customised solutions.

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Australia’s Most Certified Zoho Partner

Our team brings deep expertise in all 60+ Zoho applications, providing you with knowledgeable support and customised solutions. We holds the highest number of Zoho certifications in the country, ensuring that we deliver top-tier, knowledgeable, and efficient solutions to our clients.

Explore all Zoho Products

Zoho Integration Experts

We specialise in creating robust integrations with Zoho, connecting it seamlessly with 100s of platforms and systems.

Explore all Zoho Integrations

Zoho Integration Experts

We specialise in creating robust integrations with Zoho, connecting it seamlessly with 100s of platforms and systems.

Explore all Zoho Integrations

Serving 30+ Industries

We’ve empowered businesses across a wide range of Australian industries, helping them achieve greater efficiency and growth.

Explore all Industries

How can we help?

Damien Richards

Senior Sales Engineer

I’ll listen to your Zoho needs
I’ll bring a certified Zoho engineer onto our first consultation
We’ll deliver your free project plan quotation

“My mission is to solve your key problems, build your trust in our capabilities and deliver exceptional value for money.”

How can we help?

Damien Richards

Senior Sales Engineer

I’ll listen to your Zoho needs
I’ll bring a certified Zoho engineer onto our first consultation
We’ll deliver your free project plan quotation

“My mission is to solve your key problems, build your trust in our capabilities and deliver exceptional value for money.”

Sign up for your Zoho One free trial

Discover the unbeatable power and value of Zoho One, your gateway to 40+ seamlessly integrated apps.

Sign Up Here

Sign up for your Zoho One free trial

Discover the unbeatable power and value of Zoho One, your gateway to 40+ seamlessly integrated apps.

Sign Up Here

Frequently Asked Questions

What are Smartmates?

Smartmates is a prepaid consulting company that specialises in software engineering and project management. Known for our team of experienced professionals, Smartmates is committed to delivering high-quality services. We focus on using our expertise to bring projects to successful completion, emphasising skill, efficiency, and client satisfaction in our approach.

How does Smartmates bill for services?

Our billing model is straightforward and transparent. We bill based on the actual time our team spends on your project. This time-based approach ensures accuracy and fairness, avoiding the pitfalls of fixed-fee services. After understanding your needs, we’ll suggest a prepaid consulting pack, debiting time from your balance as we work, with regular Smartmates Statements detailing our progress and time spent.

What is a prepaid consulting company?

As a prepaid consulting company, Smartmates requires payment upfront through prepaid packs. This model underpins our commitment to transparent and honest billing. You can choose to prepay for a smaller phase of a larger project if you prefer, and we’ll guide you on the best approach based on your project’s specific needs.

How do I know how my prepaid pack is used?

Your Smartmates Statement, issued regularly, will provide a detailed account of the tasks completed and the time spent by our team. You’ll have a clear record of all the work done towards your project, ensuring complete transparency and accountability.

What services does Smartmates bill for?

Our billing covers a wide range of services, including project initiation, strategic consultation, quality assurance, post-implementation support, project management, and client-specific services. Each minute spent by our team in these areas is meticulously recorded and accounted for in our billing.

How are services quoted at Smartmates, and what will I pay?

We provide educated estimates for our services, reflecting our extensive experience and historical data. These estimates offer a projection of delivery time and total cost, which may adjust based on actual hours worked due to the dynamic nature of software engineering.

How can I track the work done by Smartmates?

Through our Smartmates Statements, you’ll receive a detailed account of all tasks performed, the time spent, and the specific nature of each task. Reviewing these statements within 5 business days is crucial for transparency and agreement on the work done.

Are bug fixes and technical resolutions billable?

Yes, bug fixing and technical resolutions are billable services. These tasks are part of the ongoing development process and are essential for maintaining the quality and effectiveness of your software.

How does a change in instructions affect billing and timelines?

Any change in your instructions may impact the billing and timeline of your project. We’re flexible and will work with you to adjust the project plan and costs, maintaining clear communication throughout the process to align with your evolving requirements. We’ll require you to cover any additional costs that your change in instructions may incur based on our time-based billing model.

Where can I find your terms of service?

Our Terms of Service are detailed in our comprehensive Service Agreement. This document covers various aspects including our mutual obligations, the scope of services, billing and payment terms, project management, client responsibilities, and intellectual property rights. It also outlines policies related to refunds, changes in client instructions, bug fixing, and technical resolutions, as well as our commitment to ethical principles and professional conduct. We encourage you to read the Service Agreement to understand the full extent of our terms and policies. For a complete view of our Terms of Service, please click here to access the full document.

Frequently Asked Questions

What are Smartmates?

Smartmates is a prepaid consulting company that specialises in software engineering and project management. Known for our team of experienced professionals, Smartmates is committed to delivering high-quality services. We focus on using our expertise to bring projects to successful completion, emphasising skill, efficiency, and client satisfaction in our approach.

How does Smartmates bill for services?

Our billing model is straightforward and transparent. We bill based on the actual time our team spends on your project. This time-based approach ensures accuracy and fairness, avoiding the pitfalls of fixed-fee services. After understanding your needs, we’ll suggest a prepaid consulting pack, debiting time from your balance as we work, with regular Smartmates Statements detailing our progress and time spent.

What is a prepaid consulting company?

As a prepaid consulting company, Smartmates requires payment upfront through prepaid packs. This model underpins our commitment to transparent and honest billing. You can choose to prepay for a smaller phase of a larger project if you prefer, and we’ll guide you on the best approach based on your project’s specific needs.

How do I know how my prepaid pack is used?

Your Smartmates Statement, issued regularly, will provide a detailed account of the tasks completed and the time spent by our team. You’ll have a clear record of all the work done towards your project, ensuring complete transparency and accountability.

What services does Smartmates bill for?

Our billing covers a wide range of services, including project initiation, strategic consultation, quality assurance, post-implementation support, project management, and client-specific services. Each minute spent by our team in these areas is meticulously recorded and accounted for in our billing.

How are services quoted at Smartmates, and what will I pay?

We provide educated estimates for our services, reflecting our extensive experience and historical data. These estimates offer a projection of delivery time and total cost, which may adjust based on actual hours worked due to the dynamic nature of software engineering.

How can I track the work done by Smartmates?

Through our Smartmates Statements, you’ll receive a detailed account of all tasks performed, the time spent, and the specific nature of each task. Reviewing these statements within 5 business days is crucial for transparency and agreement on the work done.

Are bug fixes and technical resolutions billable?

Yes, bug fixing and technical resolutions are billable services. These tasks are part of the ongoing development process and are essential for maintaining the quality and effectiveness of your software.

How does a change in instructions affect billing and timelines?

Any change in your instructions may impact the billing and timeline of your project. We’re flexible and will work with you to adjust the project plan and costs, maintaining clear communication throughout the process to align with your evolving requirements. We’ll require you to cover any additional costs that your change in instructions may incur based on our time-based billing model.

Where can I find your terms of service?

Our Terms of Service are detailed in our comprehensive Service Agreement. This document covers various aspects including our mutual obligations, the scope of services, billing and payment terms, project management, client responsibilities, and intellectual property rights. It also outlines policies related to refunds, changes in client instructions, bug fixing, and technical resolutions, as well as our commitment to ethical principles and professional conduct. We encourage you to read the Service Agreement to understand the full extent of our terms and policies. For a complete view of our Terms of Service, please click here to access the full document.

Case Studies

Explore our collection of case studies to see how we’ve transformed businesses with Zoho solutions. Each story is a testament to our commitment to delivering excellence and innovation, tailored to the unique needs of diverse industries. Discover how our expertise has driven growth, efficiency and digital transformation for our clients.