All the information you need to know
about how Smartmates will deliver your
At Smartmates, our billing model rests on our highly experienced project managers and software engineers. We invest every year to up-skill and advance our human capital so as to provide world-class software engineering services. Our people are our commercialisation model, and as such - like all top tier consulting firms around the world, we bill for our time. Smartmates billing model is accurate, transparent and honest. We bill for the exact amount of time we spend delivering your project - and not one second more. We don’t offer fixed fee services because it is never accurate: one party (us or you) always loses every time (learn why here). Instead, once we have completed your project plan, we provide educated estimates for budget guidance on the time and cost of your project. We then recommend the best prepaid consulting packs for your project. Once you have topped up your Smartmates balance with one of our prepaid packs, our project managers and software engineers will debit their time from your balance and provide you with weekly detailed timesheets.We call them Smartmates Statements and they detail every single task that has been achieved in pursuit of your project plan - and the exact amount of time our experts spent on it.
Smartmates is a prepaid consulting company, which means we take payment upfront via the purchase of prepaid packs. At Smartmates, we’re committed to delivering exceptional value for money without compromising on the quality of service delivery. Our prepaid billing model is a central part of our commitment to an accurate, transparent and honest billing model. After listening to and understanding your requirements, we’ll recommend the Smartmates pack that is best suited to deliver your project in the most cost-effective and time-efficient way. We will then debit your pack for the hours we spend working towards the delivery of your project plan. Often, we like to break projects up into smaller phases where it makes commercial sense to do so. If you feel uncomfortable prepaying a large project, you can choose to prepay a smaller phase. Sometimes, we don’t recommend or even allow this if we feel doing so will impact the momentum we build internally as our minds come together to solve your requirements. After all, we only secure the resources for your project upon prepayment, and sometimes projects require advanced securement to ensure successful completion. Your project manager will advise you on what’s best for your specific project.
Smartmates offer a flat fee rate of just $129 $89 per hour plus GST with a minimum project size of 10 hours. After we understand, document and deliver your tailored project plan, we’ll estimate the number of hours required to get your project completed. Once you top up your Smartmates balance, we’ll get to work engineering your project to world-class standards and ensuring any implementation we do compliments and strengthens your business processes - namely, increasing efficiency, fostering scalability and driving overall profitability.
We’ll help guide you as to the best prepaid consulting pack for your project. Our educated estimates evaluate the number of hours we need to deliver your specific requirements. The detail of your project educated estimates will be presented in your project plan quotation. We build a tailored prepaid pack for you based on the educated estimates relevant to your deliverables.
An educated estimate is our commercial approach to provide you with an accurate estimate of the delivery time and total cost that your project will require - based on your project plan quotation. The main considerations that influence your educated estimate include
When considering the timing of project delivery, we also make the assumption that you will be “actively responsive” to our ongoing requests for information. “Actively responsive” means same or next day responses to our requests to you. Untimely responses from our clients will increase the delivery time as compared to the educated estimate. Whilst an educated estimate is not a guarantee, it is certainly very well informed - and in most cases, spot on. However, we can never actually predict actual hours. It is impossible to do so simply because we don’t have a crystal ball to forecast the myriad of unknowns that may occur. Actual hours may be higher or lower and we will only know after we complete each requirement of your project.
We understand that fixed fee quotes provide budget certainty. Our observation is that in the fixed fee game, there is always a loser - whether it’s you or us, and here’s why: Fixed fee quotes are almost always wrong - one side wins, and the other loses. That’s because when it comes to software engineering it’s impossible to accurately forecast the exact amount of time every single task and deliverable will take. There are far too many dependents, uncertainties and “what if” or “but for” complexities.
In the fixed fee game, if the quote overestimates the actual number of hours the project took, the seller wins because the buyer paid for more hours than the project took. If the quote underestimates, the buyer wins because he paid for fewer hours than the project took. It’s a win/lose in every case.
At Smartmates, we prefer win/win and that’s why we ditched the fixed fee model in pursuit of an accurate, transparent and honest billing system. We sell all our software engineering services via a selection of prepaid packs that offer different hourly rates and inclusions. We then debit all the work we do in pursuit of your project delivery from your Smartmates balance delivering your weekly Smartmates’ Statements that detail exactly how every minute was used. Combined with our regular incentives and bonuses, we remain one of Australia’s best value, world-class software engineering companies.
If you don’t use all the hours in your pack, they remain valid for 12 months for you to use for support or enhancements from your Smartmates team. That way, you pay for what you use, we bill for what we do, and everyone wins.
As your dedicated project managers and software engineers complete each task towards your project plan, they will log a detailed description of the specific task achieved and the actual time spent on it. This information will appear on your weekly Smartmates Statement and the time spent will be debited from your Smartmates balance. You can also request a copy of your real-time Smartmates balance at any time. Your Statement is your record and history of all the work your Smartmates team have done on your project and we’re proud of our transparency in service delivery offered by our statements.
On your weekly Smartmates Statement, you’ll see that your software engineers may bill for things like research, preparations, investigations, estimating requirements, strategic planning, software engineering, problem-solving, support implementation, emergency and unforeseen circumstances and feedback adjustments. You’ll have full and real-time transparency around who did what and how that contributed to your software engineering project in your Smartmates balance.
Your Smartmates project managers are the gateway between you, your requirements, your software engineers and the Smartmates operations and administrative support teams. As their title suggests, project managers will manage your project to successful delivery and keep you updated along the way. Things our project managers bill for include drafting emails, reviewing emails, drafting documentation, file management, telephone calls, online meetings, project plan quotations, project implementation, internal meetings related to projects, client meetings, support meetings, meetings with engineers, operations and administrative support staff. You’ll have full and real time transparency around who did what and how that contributed to your software engineering project in your Smartmates balance.
Your Smartmates business analysts are responsible for bridging the gap between clients, software engineers and project managers to determine requirements, conducting research and investigation, providing implementation solutions and delivering data-driven recommendations to clients and project managers. Like their title suggests, business analysts will use their analytical skills to evaluate, recommend and implement a solution focussed process towards your business objectives. Things our business analysts bill for include analysing data, conducting research and development, preparing project implementation plans and documents, undertaking cost analysis, developing manual training documents, attending support meetings, attending meetings with engineers, operations, project managers and administrative support staff. You’ll have full and real time transparency around who did what and how that contributed to your software engineering project in your Smartmates balance.
Once your Smartmates pack is used in full, we will stop working on your project until your balance is topped up again. But rest assured, we’ll notify you when your balance reaches 20% of the original top up value. That way you’ll have time to decide if you’d like to top up and a clear picture of what your might want to instruct us to build for you next.
If you don’t use all of the hours in your pack for whatever reason, they remain valid for 12 months for you to use for support or enhancements from your Smartmates team. Or, we can use it towards a new project. Rest assured, when it comes to the world of cloud software engineering - there’s always a new or better app that can revolutionise a business process for you. You’ll always have a use of your Smartmates balance and our business experts can help recommend things you may want to consider as you strengthen your digital ecosystem with us.
Yes, your Smartmates balance is valid for 12 months for you to use across any Smartmates services. After 12 months, your balance expires. Rest assured, we are very proactive at informing you that your balance is unused and we will make every reasonable effort to give you as much notice as possible so you can decide where you’d like to allocate it.
Absolutely not. We’re committed to delivering exceptional value for money without compromising on the quality of service delivery. We cannot price match with other suppliers because often our implementation plan and strategy is different than theirs. We’re proud of our world class technical knowledge and operational standards and we don’t participate in the price match game.
Yes, absolutely! Software engineering is generally not a static deliverable. It’s very rarely a “set and forget” phenomenon. It is a living part of your new technology infrastructure and ongoing support from your software engineers and project managers is something you will likely need into the future. It’s why companies around the world have IT support desks - technology needs continual support, continual improvements and continual bug fixes. We will debit our time from your Smartmates balance for any work you instruct us to complete and when your balance gets low we will let you know it’s time to top up. We stop work as a matter of process when a clients’ Smartmates balance is zero but we’ll always give you plenty of notice to ensure than any ceasation of work is based on your demand.
Bugs and development errors are always a part of any software development project - worldwide. Whilst time can be spent in testing, bugs or errors are often best detected after the user operates the software in real life situations. In these situations, our software engineers can jump in and fix them fast. No software development professional can foresee or predict the full spectrum of potential bugs that may arise in your project delivery due to the inherent complexity and multiple unknowns. Our model is to bill for all the time we spent working on your project and this includes time spent in resolving bugs.
We will debit the time our project managers, business analysts and software engineers spent for any work you instruct us to complete from your Smartmates balance even if these tasks were not contained within your project plan quotation. An instruction is usually a written or verbal request for us to do something towards delivering six steps to software engineering services. If you give us a verbal request, we will make sure to send you a written summary of this request and wait for your written reply approving the next steps. It’s part of our billing model where we bill based on time spent.
To get started, send us a message or give us a call. Our sales engineers will listen to your overall needs and assemble the appropriate Smartmates experts to join a video conference with you. Our time attending the conference is free. From there, we’ll go away and prepare a project plan quotation. Often, this is also complementary. For larger, more in depth project plans, we will require our hours of investigation and analysis to be paid first. We’ll let you know if that’s the case for your project.
Project plan quotations are the vital first step for successful software engineering - and probably the most important phase of any technology project. World-class project management starts with world-class project planning. Your project plan is the vital roadmap forward that details the optimal steps we will take to deliver your project in the most cost-efficient and time-effective manner. A smart project plan saves money, time and headaches in the future, and ensures a smooth, seamless implementation. After our sales executives get to know a little bit more about your business objectives from your cloud software, we’ll invite you to participate in a project planning session so we can create your project plan quotation.
During a 30 to 60 minute (depending on your needs and availability) planning session, we will uncover and document your technical and commercial objectives so that we can create your project plan quotation. We do this by listening to what you want to achieve and asking the questions to help us hone in on the most practical and efficient solution. We’ll “put ourselves in your shoes” to understand how your business works. We will remain focused on how we can eliminate trivial tasks or unnecessary manual processes in your business flow. Our mission is always to automate as many business processes as possible and deliver upon your business the incredible efficiencies of your chosen Business Automation Software, without you needing to worry about a thing. The planning session is always a two-way conversation where we get the learnings we need to document clear and specific milestones.
You can speed things up by preparing for your planning session. Valuable things you can do include listing out all the things you want from your cloud software project in plain English - in other words, whatever ideas or goals you have on how you want technology to help your business. If you can list those in dot points and forward it to us beforehand, we’ll hit the ground running in our video conference. It’s always very valuable if you can also prepare any supplementary information or documents about your business background and workflows which could significantly speed up our strategic planning process too. Feel free to flick them across to us, and rest assured - we protect your data with the utmost confidentiality from the very first moment you reach out to us, and for “all-time” thereafter. Check out our confidentiality provisions in our Standard Service agreement here.
In many cases we’ll need to deploy more resources to finalise your project plan quotation. This is because project planning takes a great deal of research, analysis and scenario-testing. Time spent on your project plan quotation saves time and money in the project implementation and is, therefore, the wisest investment in achieving your objectives. If we’ve already spent a fair amount of time and your project plan quotation is not yet complete, we will conduct an educated estimate for the remaining time left to deliver your project plan. We will then recommend the best Smartmates prepaid pack to fund your project plan completion. Trust us on this one - an investment in your project plan quotation is an investment in the roadmap that will take you to your destination, you don’t want to cut corners and end up in the wrong place!
Once your plan is finalised with your input and review, we’ll both be fully equipped with everything we need to know about what needs to be done to achieve your specific objectives. With your project plan quotation in hand, we are now ready to get started carrying out all the tasks and milestones it contains, from the Preliminary Study to the Quality Assurance. We’ll recommend the best prepaid consulting packs for you to purchase using our educated estimates for budgeting guidance.Once you fill your Smartmates balance with a prepaid consulting pack, we’ll deploy our resources in the next and soonest available slot and get to work engineering our cloud software excellence for you.
One of the many things that set us apart at Smartmates is the time we take to deeply understand your needs and learn about your business. We both act as your software engineers and business analysts. We understand that at the end of the day any business automation engineering is done to improve the efficiency and overall profitability of your business, and therefore the engineering must be linked to measurable business outcomes. The preliminary study is our gold standard to ensure we link these critical functions, so that as our engineers are engineering - they are doing so in a way that complements your business objectives. Your Preliminary study will document the aspects of your business related to your project. We will summarise your project goals and your pain points. We will define the implementation plan and document the process workflow to be put in place. If your project requires a data migration or a Software integration, we will lead an analysis of your datasets (quality, consistency, format, accuracy) and identify the field mapping before starting the implementation. The preliminary study phase is also the opportunity for Smartmates to gather with you any information, documents, or template we might need from you in the implementation phase. The study will ensure both our teams are on the same page regarding the implementation plan and ready to carry on the project rollout. We are strong believers in the power of a preliminary study and we’re sure when you see yours you’ll love it as much as we do.
At Smartmates, we adhere to the following six phases in managing your software engineering project to successful, world-class completion.
Here is a summary of what each phase involves. Feel free to chat with us to learn more.
The kick off meeting is the first Call conference meeting between the project team and the client. This meeting is the time to introduce your project team, reconfirm your project purpose and goals and our delivery schedule, and gather the information we need to get started, such as credentials. Our first step is to then get to work on your Preliminary Study. Your Preliminary Study brings together your technical needs with your business needs, so any engineering we are doing is aligned with your business purpose - usually, increases in efficiencies and scalability to drive profitability. We will document the aspects of your business related to your project. We will summarise your project goals and your pain points. We will define the implementation plan and document the process workflow to be put in place. If your project requires a data migration or a Software integration, we will lead an analysis of your datasets (quality, consistency, format, accuracy) and identify the field mapping before starting the implementation. The preliminary study phase is also the opportunity for Smartmates to gather with you any information, documents, or template we might need from you in the implementation phase. Once the kick off meeting is complete, you’ll be very clear on how your project will proceed, and what actions we will need from you at various stages of rollout.
This is where our certified software engineers get started customising the cloud software to meet your business objectives. Your dedicated project manager will work closely with the engineering team to ensure the project is running smoothly. They do this by verifying and testing each milestone to guarantee it has been completed according to global standards of software engineering quality. Once we complete your first milestone, we’ll commence the first of many regular review sessions, which is step 3 of our project management model.
In these regular review sessions - which can take place over email or online conference - we will demonstrate the work that has been completed in pursuit of your objectives and ensure your satisfaction. This is your chance to also have an impact on the direction of the engineering including asking for new features that may not have been considered but now seem obvious. As we adopt the agile model of software engineering, these regular review sessions are really valuable for optimising software development efficiently and effectively. Then, once all of your requirements have been completed by your software engineers and your project managers have verified and approved them, we will invite you to a final project review online conference meeting.
In this phase, we will give you a clear and simple tour or walkthrough of your finished software implementation. This is a good opportunity to ask any questions you have, including tips on how to roll out the software among your team and ensure it is being used correctly and accurately, especially where data management is critical. Phase 4 is closely related to phase 5 which is online training.
Smart, brief and effective training is critical to ensure your software rollout is used correctly and to its full potential. We offer company-wide online training - one on one, or group sessions - and we also prepare custom made guidebooks that your staff can refer to in order to ensure the software rollout is being used correctly.
Because software is a living breathing ecosystem, there’s often a phase 6 which consists of continual tweaks or improvements to your software. It also includes maintenance of your software’s ecosystem and ensuring your team is using the software correctly by completing user case audits. This allows us to identify who is using the software incorrectly and how - so we can then work with them to improve their understanding of how to use the rollout to optimise business performance.
There are two ways we can proceed with your implementation to protect your live system and your data. The choice always depends on whether your chosen cloud software offers a “sandbox environment.” Most cloud software applications these days have a sandbox environment. This is a replica of your live system that won’t affect your live system. As the name suggests, a sandbox environment is a separate space where we can “play” with your software without impacting anything that is occurring in your live system. If your chosen cloud software offers a sandbox environment, we will always do your software engineering in that safe space, and we will only make it live after extensive testing by our team, and a sign off by you. When the Sandbox environment is not present, we need to work on your live environment. So we will need to ask you to stop using your software for the period of time we need to engineer your solution. Rest assured we will put all of our resources onto your project to make the disruption to your business as minimal as possible. Once you have stopped using your software, we will set up a full data backup. This means we safely store all your data. Once we are finished, we will then invite you to start using your new system - with our full training and support.
In regards to the timeframe for delivery, we base this calculation on an algorithm that factors in the total project hours across our team's capacity and availability as well as the client’s responsiveness to our requests. That calculation is done as of the time/date we deliver the proposal. The calculation will be updated if, for example, a client sits on a proposal for one month, increases or decreases scope and/or our human capital resourcing/availability changes. The algorithm also assumes that our client will be actively responsive to our information requests - the same day for small requests and the next business day for larger requests. If our client slows down the delivery by not providing timely responses, we will also need to increase the delivery times. There is no "guarantee" on the project turnaround due to the above factors, but we do use intelligent ways to estimate delivery time which are almost always correct.
Scope creep (sometimes known as “requirement creep” or even “feature creep”) refers to how a software project’s requirements tend to increase over a project lifecycle, e.g. what once started as a single deliverable becomes five. Or a product that began with three essential features now must have ten. Or midway through a project, the needs of clients change, prompting a reassessment of the project requirements. Scope creep is typically caused by key project stakeholders changing requirements, or sometimes by internal miscommunication and disagreements. While it might result in project delays, roadblocks, or going over budget, Scope creep is not necessarily a bad thing. Remember that change is inevitable. Clients' requirements do change over time, and delivering a project that answers their needs often means altering the scope. Scope creep is, therefore, a reality that every good project manager expects and plans for. We bill for Scope creep in the same way we bill for everything we do for our clients- by debiting your Smartmates balance for the time we spend working towards your objectives. At times, Scope creep may usurp more than the hours remaining on your Smartmates balance because it was not taken into consideration in the educated estimates we made based on your original project plan quotation. If that happens, we will invite you to top up your Smartmates balance.
At Smartmates, our top priority is to deliver your project on time and up to your satisfaction. In 90% of cases, we meet our deadlines. However, for the 10% of cases that we don’t, it is generally due to an issue beyond our control - such as waiting on the support team from the platform you have chosen to respond to us on a pertinent issue, or waiting for our client to provide us with information we need to complete the project. It may also be due to Scope creep. When Scope Creep occurs, our project managers will evaluate the timeline to resolve it and update you on the new expected timeline. In the case where there is a delay, we will immediately inform you about the delay via email with the estimated impact on your project delivery.
Yes, we will certainly help you purchase the licences or upgrades that you need. Often we will also provide a cost analysis for different licensing options to achieve your objectives so you can make an informed financial decision and have the confidence you are making the correct choice from the available options. However, we do not handle any direct payments or purchases. We will never ask for your credit card details. Instead, we will provide a clear step by step guide for you to purchase requisite licences or upgrade your subscription using the purchasing platform in confidence. We can also offer an online screen sharing demo if you need any assistance in purchasing licences or upgrading subscriptions to make it easier for you.
Absolutely, we are dedicated to helping onboard your staff so that your newly engineered software can be used effectively by everyone and drive greater operational efficiencies for your business. Our dedicated project managers - who lead your project from start to finish - are fully across the details of your implementation and how it works. They will always be more than happy to walk your staff through the software and how to operate it to full capacity. We offer company-wide online training - one on one, or group sessions - and we also prepare custom made guidebooks that your staff can refer to in order to ensure the software rollout is being used correctly.
You’ll have your own dedicated project manager as your point of contact at Smartmates. Project managers are the gateway between you, your requirements, our software engineers and the Smartmates operations and administrative support teams. Project managers are committed to ensuring the successful delivery of your project and will keep you updated on the progress along the way.
Absolutely. Our help desk will be ready to serve you 9 am to 7 pm Monday to Friday AEST.
No. We are an Australian owned, global company with offices in over eight countries worldwide. As a global technology company, we are able to fully deliver your project remotely. Smartmates teams work closely thanks to the latest in project management and software engineering apps. It’s due to our efficiencies and our global strength we are able to deliver truly world-class engineering at superb rates.
One of our key values at Smartmates is exceptional client service. We aim to make you feel like we are sitting beside you, ready to react, respond and reply to any and all of your requests as soon as practically possible in the reasonable confines of our day to day projects. We’ll know we’re achieving the very high standards set in our Service Charter when you consider Smartmates as a part of your very own IT team. Our Service Charter comprises two key areas - our responsibilities to you, and your responsibilities to us.
We take our responsibility as your go-to expert for cloud software engineering services very seriously. We are committed to the efficient and effective delivery of your business objectives and we commit to applying world-class best practices in every stage of your project delivery. This includes duties related to planning, estimating, researching, designing, implementing, managing, testing, evaluating, reviewing, developing, training and communicating. We are also responsible for delivering upon our client satisfaction promise to ensure you are completely satisfied with our commitment to delivering your project. We pledge to treat you with the utmost courtesy and respect in all our dealings with you. We will be highly responsive in our communications with you, and we’ll follow up with you regularly to push your enquiry and project forward to your utmost satisfaction.
We need you to help us with the successful delivery of your software engineering project. We’ll always accord you with timeliness, availability, understanding and respect. We ask you to accord it to us as well. Here’s what we mean by that:
We ask our clients to be responsible for providing all the required information and content in a timely manner - including responding to our questions. We also ask clients to be available for regular project updates, to review and confirm deliverables as they are released, preferably also on the same or next business day. Kindly understand that we won't be able to deliver your requirements based on the timeline agreed in the Project Plan Quotation if your team is not ‘actively responsive’ to our information requests.
We ask our clients to become familiar with the phases of project delivery, understand our prepaid billing system and learn why ongoing support is almost always needed in any software project. We also ask our clients to understand that sometimes your objective is not practically possible by the cloud software platform you have chosen (or any cloud software platform) and that this is not a fault of Smartmates but rather a limitation of the cloud software platform. This is very much beyond our control and not a fault in our expertise or engineering. In those instances, we’ll usually recommend a custom-built solution for you to consider, however, this can be very costly and take months to deliver as opposed to taking advantage and customising ready-made cloud software. Higher hourly rates for this apply as well - ask us for details.
We promise to treat you with the utmost courtesy and respect in all our dealings with you, and we ask that you treat us with respect too. We will cease dealing with clients who abuse us or treat us with disrespect. When we terminate the business relationship with rude and/or abusive clients, we will refund the dollar value of any Smartmates balance but we will not refund the time we have spent on your business objectives.
Smartmates does not own any intellectual property in any of the software we develop. Any intellectual property rights that may exist are passed to the client as embodied in our service agreement. However, often most of the intellectual property is owned by the cloud software provider themselves given that most of our solutions are engineered on the cloud software providers’ platform. Check out the provisions in our Standard Service agreement here which detail intellectual property ownership, but in a nutshell - if you are building your business processes on cloud software, usually the owner of the cloud software owns the IP.
We understand that in the delivery of our software engineering services we will receive confidential information that is not generally available or used by others such as but not limited to documentation, diagrams, flow charts, source code, general “know-how”, various data sources, designs, drawings, specifications, models and customer information. We take many steps to store such confidential information with the utmost privacy and care and to not disclose the information to any third party except for use in or on the delivery of the cloud software platform that we are engineering, such as Zoho or Hubspot and their servers. Once the project has been delivered, and with your consent, we will remove all confidential information from our servers and send written confirmation to our clients to that effect. Check out our confidentiality provisions in our Standard Service agreement here.
Our clients are automatically protected by the Smartmates NDA. Having said that, if you have a particular NDA agreement that is standard for your business, flick it through to us and we’ll get our legal team to review it. In 99% of cases, we’ll happily agree to any fair and reasonable NDA. After all, protecting and serving you as our client is our number 1 priority.
At Smartmates, we take the view that the agreed and accepted proposal contains all the particulars of reaching client satisfaction keeping in mind that we never commit to fixed fee deliverables. We take an independent approach to how we assess which part of the agreed scope was not delivered by considering in particular our billing model which is based on time we spend, and not guaranteed results. We can’t be blamed for complexities in your rollout that take more time than estimated because it is impossible to predict the millions of possibilities of any software engineering project and that’s why we bill for our time. Our dispute resolution engineers who are separate from the project will be used to independently verify each deliverable where a client has raised dissatisfaction taking into account our written billing model. Often, our approach is to do what we can to restore the client's satisfaction, however, we will always take into account the commercial value of the project and our need to bill our time and where a client is dissatisfied. The part that is in dispute is defined as the part that is fairly and reasonably considered to have not been completed to reasonable global standards of software engineering by Smartmates. In a nutshell, we do what is fair and what is right - taking into both your and Smartmates’ facts. We’re guided by a strong ethical charter but we’re also firm and stand by our services where we cannot be reasonably considered to have erred when looking at the entirety of the facts and circumstance that has led to a dispute.
Smartmates are Authorised Partners by all the platforms we specialise in, including a certified Zoho Partner, Hubspot Partner, Salesforce Partner and Monday.com Partner.
Smartmates are Authorised Partners by all the platforms we specialise in, including a certified Zoho Partner. Being a Zoho Partner means that Smartmates have been independently certified as meeting specific criteria from Zoho as a supplier of cloud software services for their specific apps. We’re proud of our recognition as an Authorised Zoho Partner which establishes us as trusted experts with deep knowledge, experience and expertise in Zoho’s platforms.
Smartmates are Authorised Partners by all the platforms we specialise in, including a certified Hubspot Partner. Being a Hubspot Partner means that Smartmates have been independently certified as meeting specific criteria from Hubspot as a supplier of cloud software services for their specific apps. We’re proud of our recognition as an Authorised Hubspot Partner which establishes us as trusted experts with deep knowledge, experience and expertise in Hubspot’s platforms.
Smartmates are Authorised Partners by all the platforms we specialise in, including a certified Salesforce Partner. Being a Salesforce Partner means that Smartmates have been independently certified as meeting specific criteria from Salesforce as a supplier of cloud software services for their specific apps. We’re proud of our recognition as an Authorised Salesforce Partner which establishes us as trusted experts with deep knowledge, experience and expertise in Salesforce’s platforms.
Software engineering can sound complicated. We’ve gone ahead and defined all the lingo we use in our daily operations to help simplify things. If you’re feeling geeky, go ahead and explore some of the words that comprise world’s best practice in project management and software engineering. Often we will link to the relevant term in our emails and on our website so you can quickly and easily access the definition and stay fully informed at every stage of your software rollout. Simplifying things and keeping our clients informed is at the heart of our dedication to being the world’s best at what we do.
An update by your Smartmates team to convey the progress or status of your project.
The approach, execution, and implementation that your Smartmates team will use to complete your project.
Project implementation is the phase where your Smartmates project objectives, visions and plans become reality. This is the execution of our dedicated engineers' work in developing your cloud software based on your Smartmates project plan.
A presentation, often via slides, used by your Smartmates team to communicate the action plan of your project.
A document, usually emailed to you, used by your Smartmates team to define the implementation of the project drilling down on the specific scope and requirements of your project deliverables.
A time lag that pushes back the completion of your project that is usually caused by circumstances outside of Smartmates’ control, such as lack of timely responses from you or a third party, including the specific cloud software platform’s support team, making it impossible for Smartmates to complete the project’s deliverables.
The point in time at which your Smartmates team has fulfilled and delivered all of your project objectives and alerted you to the fact.
A 15 to 60 minutes meeting attended by you, your Smartmates’ project manager, and your Smartmates’ business analyst to uncover and document your technical and commercial objectives to develop your project plan.
An informed estimation of the hours Smartmates believe your project will take to complete, based on your project deliverables and the professional skill and experience of Smartmates in the delivery of similar software engineering solutions for other clients. Smartmates base our educated estimation on our proprietary delivery time algorithm that factors in multiple data points including the total project hours, our teams capacity and availability, project complexity integers and assumes same day responses to our requests for information or clarification that we send to our clients from time to time. The educated estimate calculation is done as of the time and date that Smartmates delivers the proposal and may change should the acceptance of the relevant project be delayed more than 5 business days.
A bundle of tasks that your Smartmates project managers and engineers work on to develop and deliver upon your software engineering objectives by applying global best practices to fulfil each and every one of your business requirements as contained in your detailed project plan.
The succinctly defined milestones of your Smartmates project focussing on efforts pertaining to research and development such as tools analysis, automation programming and quality assurance.
The specific and measurable results Smartmates will deliver that align with your company’s strategic plans. Smartmates will fulfil your project aligned with your commercial objectives and your company’s vision and mission as contained within your agreed Smartmates project plan.
Smartmates process of uncovering, researching, noting, tracing, prioritising and agreeing upon your Smartmates project objectives to determine the global best approach to completing your project milestones as articulated in your project plan.
The compilation of all the actionable tasks by your Smartmates team to attain specific and measurable results aligned with your project objectives.
The bundle of prepaid hours offered by Smartmates for purchase by you. The relevant purchase will be credited to your Smartmates balance. The purchased hours can be used for any work done towards your Smartmates project. Smartmates will debit your Smartmates balance in real time for any work our software engineers or project managers do in pursuit of your project and in adherence to our accurate, transparent and honest billing system.
The bundle of prepaid hours offered by Smartmates for purchase by you to use towards the time it takes Smartmates software engineers, project managers and business analysts to prepare your project plan.
The bundle of prepaid hours offered by Smartmates for purchase by you to use towards the time it takes Smartmates software engineers, project managers and business analysts to implement your project with reference to your project plan.
The total number of remaining prepaid hours that you have in credit as displayed on your Smartmates balance. Your Smartmates credit can be used for any work our Smartmates project managers and software engineers does towards your project delivery. If your Smartmates balance is in credit upon project completion, you may request a refund of the purchase price of any hours you have in credit. Refunds will be processed promptly.
Your Smartmates balance contains the total number of hours you have remaining in credit with Smartmates. It also contains a detailed record of the exact and specific tasks that have been undertaken by your Smartmates team since your project commenced, including the exact time each specific task has taken. Your Smartmates balance is debited in real time as work is completed against your deliverables. A copy can be requested on demand at any time. It will also be delivered to you weekly as a matter of process.
Always an exciting part of the Smartmates journey, topping up your Smartmates balance with the prepaid consulting pack of your choice credits your Smartmates balance with a bundle of hours that will power the implementation of your project plan aligned with your company objectives.
The transfer of your available Smartmates balance from a previous project to be credited towards your new or next Smartmates project. If you don’t have a new or next project in mind, your Smartmates balance can be refunded to your bank account at the dollar value of your Smartmates balance.
A sum of money returned to your bank account equal to the remainder of your Smartmates balance.
A bundle of hours purchased in advance to be used by the Smartmates team of software engineers and project managers during the implementation of your Smartmates project in accordance with your project plan.
The number of hours spent by your dedicated Smartmates’ engineers, project managers and business analysts to complete a particular unit of deliverable, whether it be a specific task or an entire milestone. An accurate account of the number of hours will appear in your Smartmates balance. Standard hourly rate The standard dollar amount that Smartmates’ charge for one hour of work completed by Smartmates’ project managers and software engineers.
The standard dollar amount that Smartmates’ charge for a predefined number of prepaid hours you purchase as determined by Smartmates educated estimate of the time needed to implement your project plan.
Periodic discounts, bonuses or rewards Smartmates may offer from time to time to our new and existing clients as our commitment to providing outstanding value for money.
A set amount of complimentary consulting hours Smartmates may offer you from time to time as a reward and thank you for choosing Smartmates. These bonus hours are given on top of the Smartmates pack you have purchased and can be used to fulfil your project deliverables.
The reduced dollar amount that Smartmates’ charge for one hour of work completed by Smartmates’ project managers and software engineers. The reduced hourly rate is lower than the standard hourly rate.
The reduced dollar amount that Smartmates’ charge for a predefined number of prepaid hours you purchase as determined by Smartmates educated estimate of the time needed to implement your project plan. The reduced pack price is lower than the standard pack price.
The total number of hours spent by your dedicated Smartmates’ engineers, project managers and business analysts to complete your entire project as detailed in your project plan. An accurate account of the number of hours will appear in your Smartmates balance.
The date you make your payment to purchase your Smartmates prepaid pack in pursuit of your business objectives.
A combination of words by which our Smartmates set of hours is called—the title we established for the pre-defined number of hours we offer to you.
The certification that Smartmates owns which establishes Smartmates as a trusted consulting partner for various cloud software platforms including Zoho and Hubspot. This certification positions Smartmates as independently verified experts with deep knowledge, experience and expertise of the platforms by the platforms themselves, thereby establishing our credibility in the minds of our clients.
Smartmates’ commitment to delivering exceptional value for money without compromising on the quality of service delivery.
The only standard Smartmates adheres to both internally among our operations and people, and externally to our clients, stakeholders and the wider community in which we operate. Our world-class standards indicate our standard of excellence as being our constant and never ending pursuit to be the best of the best. At Smartmates, our Software Engineers adhere to the global AGILE framework for engineering solutions and our project managers follow the global standards set by Project Management Institute (PMI) including following the Project Management Body of Knowledge (PMBOK) framework.
Smartmates qualified engineers who adhere to Smartmates’ global best practices. At Smartmates, our Software Engineers adhere to the global AGILE framework for engineering solutions. They are also certified in many of the particular products we engineer, including HubSpot Sales Software, HubSpot Marketing Software, HubSpot CMS for Developers, Zoho Creator, Zoho CRM and many others.
An ethical, honest and truly fair billing system developed by Smartmates to ensure our clients only pay for the exact time Smartmates software engineers and project managers spend on your project - and not one second more. The billing system is transparent because we make available your real time Smartmates balance which details with extreme specificity the actual task undertaken and time taken to complete it. Smartmates use sophisticating billing technologies which takes screenshots of your Smartmates consultants screens for the time they spend on each task. These screenshots can be requested by our clients at anytime to verify time spent thereby backing up our transparent pledge.
A promise that Smartmates will refund the portion of the fees that were fairly and reasonably considered as not delivered - if needed, using Smartmates independent software engineering dispute resolution specialists to manage the conciliation process. Notions of commercial fairness and reasonableness apply taking into account the circumstances of your project. Learn more.
A declaration of assurance that your Smartmates project delivery will fulfil the tasks and milestones as contained in your Smartmates project plan, and that you will be satisfied with the services provided. Notions of commercial fairness and reasonableness apply taking into account the circumstances of your project. Learn more.
The training services Smartmates provide for your business.
A document developed by Smartmates which provides personalised training content on your cloud software for your business.
An online video call training service provided by Smartmates, where we will go through your personalised cloud software to teach you how to utilise the system and answer any technical questions.
A test in which a team of end users runs a product through its full range of use to identify potential problems.
An activity or task that must be completed.
This tracks an action item’s progress from creation to closure. Since work packages comprise multiple action items, keeping action item statuses updated is important for project progress.
The smallest unit of work necessary to complete a project work package (which includes multiple activities). Time, resources, and finances are required to complete each activity.
This documents all the activities necessary to complete a project. Each activity is accompanied by its activity identifier and a description of the work it entails.
This measures the amount of work completed on a project. It is used to assess the comparison between project progress and project baselines and is usually stated as a percentage.
The Agile family of methodologies is a superset of iterative development approaches aimed at meeting ever-changing customer requirements. Agile development proceeds as a series of iterations, or sprints, with incremental improvements made in each sprint. Since agile projects do not have fixed scopes, agile methodologies are adaptive, and the iterative work is guided by user stories and customer involvement.
Agile project management draws from concepts of agile software development. Agile approaches focus on teamwork, collaboration, and stakeholder involvement, as well as the use of iterative development methods.
Agile software development originates from the Agile Manifesto, a set of principles that emphasizes meeting changing requirements through collaborative development and making ongoing improvements through iteration. It stresses the importance of being reactive to rapid changes in external environments.
assigning of resources for scheduled activities in the most efficient way possible. (See also resource allocation)
This technique computes total project time and cost estimates by preparing estimates for each project activity and adding them together. Analytical estimating is considered the most accurate estimation technique. (See also bottom-up estimating)
Factors deemed to be true during the project planning process, though proof of their validity is not available. A project’s assumptions can affect its risks and outcomes, so you must consider them carefully.
In general, authorization is the power to make decisions that the management grants. The specific remit for authorization varies on a case-by-case basis.
Work that management or others in authority approve.
This refers to the document produced during a project’s concept phase. It is the primary document outlining requirements.
The sum of money allocated for a project. The term may also refer to a comprehensive list of revenues and expenses.
The practice of identifying and solving business problems. It focuses on creating and implementing solutions to business needs via organizational development, process reengineering, or any number of other methods.
A company’s business model is the system by which the organization’s profitable activities are planned, structured, and executed, and by which it interacts with its customers.
The entire ensemble of activities or business processes through which a company uses its assets to create value for its customers.
A Business process is a system of activities by which a business creates a specific result for its customers. There are three categories of business processes: management processes, operational processes, and supporting processes.
Business process modeling is the representation, analysis, and evaluation of business processes in an effort to improve them.
The conditions a product must satisfy to effectively serve its purpose within a business.
The business value of a project is the sum of positive effects — tangible and intangible — it has on the business.
A case study involves extensive and in-depth formal research into an area of a company, a situation, or an event. Case studies typically result in formal reports that are published in academic or professional publications. They investigate important, singular, or locally representative cases that contribute to the advancement of knowledge.
This is an entry-level certification for project managers offered by the Project Management Institute. It is designed to build knowledge of project management processes and terms.
Change control is the process of identifying, evaluating, approving, and implementing changes to a project. It ensures that changes are introduced in a controlled and effective manner and that any adjustments necessitated by changes are also addressed.
An appointed group of stakeholders who evaluate proposed changes and decide when and whether to make them.
The process by which changes to the project are evaluated before approval, implemented, and documented.
The point at which scope changes to a project are no longer permissible.
A Change management plan details the change control process. It is created to ensure all changes are managed according to procedure. Change management plans can be created for individual projects or for organizations undergoing transitions.
A formal document submitted to the change control board that requests changes to the finalized project management plan. Change requests are usually made only for significant changes, as smaller changes with little to no impact on the project work can be brought to the project manager.
The people who will directly benefit from a project. A team executes a project with specific attention to a client’s requirements.
The final phase of the project management life cycle, in which all aspects of the project are officially completed and closed. This includes making sure that all deliverables have been given to the client, that the team notifies suppliers of completion, and that the team updates stakeholders regarding the end of the project and overall project performance.
This document is used to track all project-related communications. It is organized and edited by the project manager and details who communicated, when and where the communication took place, what information was shared, and the results of the communication.
This plan states who will send and receive information on aspects of the project, what details are communicated, and when communications are sent. It is part of the project management plan.
The beginning phase of the project management life cycle. In the concept phase, the team presents the opportunity or problem (along with possible solutions) and examines the general feasibility of the project. Conceptual project planning - Conceptual project planning involves developing the documentation from which a project’s organization and control system will originate.
Configuration of a product involves shaping its functions and characteristics to make it suitable for customer use.
Configuration management ensures that the product of a project meets all necessary specifications and stipulations. It provides well-defined standards for the management and team to guarantee that they meet quality and functional requirements, as well as any other characteristics considered important.
The process by which a team builds infrastructure. Construction projects are complex. Engineers and architects supervise them, while a project manager manages the project work.
An alternative or additional course of action planned in anticipation of the occurrence of specific risks.
An allocation of time or money (or both) set aside for the occurrence of known possibilities that could delay a project or make it more expensive. It is not the same as a management reserve, which is an allocation made for unforeseeable circumstances. Use of a contingency reserve is typically authorized upon the occurrence of a contingency.
A process that follows an established order and is central to the performance of the process system or project of which it is part.
A step taken to bring work back into alignment with performance expectations after it has failed to meet expectations. A corrective action, which is reactive, is not the same as a preventive action, which is proactive.
A Cost benefit analysis is used to weigh project costs against anticipated tangible project benefits.
A critical success factor is an aspect of a project that is crucial to the success of the project.
A detailed representation of current business processes that is used as a point of comparison for efforts to analyze and improve processes’ efficiency, effectiveness, and outputs.
A final product or product component that must be provided to a client or stakeholder according to contractual stipulations.
A logical relationship between project activities in a network diagram that determines when a dependent activity may begin.
The amount of time taken to complete an activity or task from start to finish.
The amount of labor needed to complete a task. It is measured in person-hours or similar units.
A calculated approximation of the effort measured in staff-hours or similar units needed to complete an activity.
The most efficient allocation of time and resources to project activities.
The person or persons who will eventually use the product of a project. Products are designed with end users in mind.
Enhancement, maintenance, and upgrade are project classifications used in the software development industry. Enhancement projects involve improving the functionality or performance of software. Maintenance projects keep software functioning as expected. Upgrade projects create a new version of the software, called a release.
The use of estimating techniques to reach approximations of unknown values.
A schedule compression technique or duration compression technique in which the duration of a critical path is shortened by performing sections of some critical path activities concurrently instead of consecutively.
A diagram that lays out the complete sequence of steps in a process or procedure.
A prediction or estimation of future project status based on available information.
The step at which authorized stakeholders sign off on a product, indicating that it meets their expectations.
A Gantt chart is a type of bar chart that shows all the tasks constituting a project. Tasks are listed vertically, with the horizontal axis marking time. The lengths of task bars are to scale with tasks’ durations.
An objective set by an individual or an organization. It is a desired endpoint reached by setting and working towards targets.
The process of creating specific, measurable, and attainable goals and of setting deadlines for these goals if desired.
In the project life cycle, a handover is the point at which deliverables are given to users.
The high-level requirements explain the major requirements and characteristics of the final product, including its purpose as a product and within the company.
Data from past projects used in the planning of future projects.
The channels used to provide stakeholders with timely information and updates regarding a project.
The formal start of a new project. It involves receiving proper authorization and creating a clear definition for the project.
The information required to start the project management process.
The process of reviewing and examining the final product to assess compliance to initial requirements and expectations.
Anything that can cause problems for a project. The term typically refers to major problems that cannot be tackled by the project team on their own.
Project issues and the persons responsible for resolving them. It may also include issue status, plans for resolution, and resolution deadlines.
A concept from iterative software development that specifies a fixed time cycle for development work, typically a few weeks long. The development life cycle consists of a number of iterations, sometimes with a functional version of the software produced at the end of each one. Iterative development prioritizes time over scope, so there are rarely concrete requirements to be achieved in an iteration.
Iterative development focuses on developing products in a series of repeated fixed-time iterations, instead of working towards a single deliverable. At the end of an iteration, the team assesses progress and sets targets for the next iteration.
Iterative and incremental development is any combination of the iterative and incremental development approaches. It is an alternative to the waterfall development method: instead of focusing on sequential development with a single end product, it passes through a number of development cycles, with an improved version of the product, called an increment, produced at the end of each iteration.
The word kanban means visual signal in Japanese. Kanban is a visual communication approach to the project management process. It uses visual tools like sticky notes or virtual cards in an online bulletin board to represent project tasks and to track and indicate progress throughout a project.
The first meeting between a project team and stakeholders. It serves to review project expectations and to build enthusiasm for a project.
A Key performance indicator is a metric for measuring project success. Key performance indicators are established before project execution begins.
Lateral thinking involves using a roundabout method to inspire new ideas or solutions. It can be done in a variety of ways, from using a random word to choosing an object in a room as a basis for thought.
The sum of knowledge gained from project work, which can be used as references and points of interest for future projects.
The entire process used to build its deliverables. Life cycles are divided into a number of phases. A variety of life cycle models are in use in project management.
The act of overseeing planning, personnel, and resources to achieve a goal.
The act of planning and executing a project or process to meet a defined set of objectives or goals. Management processes may be carried out at multiple levels within organizations, with the scale and scope of activities typically increasing up the organizational hierarchy.
Milestones indicate specific progress points or events in project timelines. They mark progress needed to complete projects successfully.
A milestone schedule details the time relationships associated with project milestones.
A clear, concise statement about what an activity is meant to accomplish. Objectives are written to be SMART: specific, measurable, achievable, realistic, and time-bound. A successful project meets all its stated objectives.
Operations and maintenance is the stage at which a project or system is handed over to staff who will put it into full operation and carry out routine maintenance.
The duty of ensuring that an organization's operations are functioning optimally. Operations managers maintain and improve the efficacy and efficiency of business processes. They seek to develop operations which deliver high-quality outputs while keeping costs low.
A formally structured arrangement of parties that actively pursues a collective purpose. Organizations can be affected by external factors, and they in turn can affect the external environment.
Broadly, organization development involves strategic efforts to improve aspects of organizational performance such as efficacy, efficiency, and sustainability, as well as aspects of organizational health such as employee satisfaction and engagement. The term may also refer to a field of study focusing on the characteristics of organizations and their growth and evolution.
A hierarchical model of an organization's units and all its activities. It shows relationships between activities and organizational units and indicates the responsibilities of each unit, thus providing a holistic perspective of how an organization operates.
The strategic process of defining roles, responsibilities, and reporting hierarchies for parties within an organization, keeping the organization’s objectives in mind. It is carried out based on the principles and strategies by which an organization manages its members.
In project management, an output is the (usually physical) end product of a process.
The percent complete indicates the amount of work completed on an activity as a percentage of the total amount of work required.
A distinct stage in a project life cycle.
The development of a course of action to pursue goals or objectives.
In project management, planning refers specifically to a phase of the life cycle that involves creating plans for management, control, and execution, as well as for what a project is meant to accomplish.
A temporary, goal-driven effort to create a unique output. A project has clearly defined phases, and its success is measured by whether it meets its stated objectives.
The PMBOK is a collection of project management-related knowledge maintained by the Project Management Institute.
A management process that encompasses all phases of a project, from initiation to the meeting of objectives.
A Project management professional (PMP) is a person certified by the Project Management Institute upon completion of a course of formal education, an examination, and a certain number of hours managing projects. The certification is considered the gold standard in project management.
Project management software is a family of tools typically used in the management of complex projects. They provide the ability to: calculate estimates; create and manage schedules and budgets; track and oversee project activities and progress; assign and allocate resources; optimize decision making; and communicate and collaborate with members of a project team.
The person tasked with initiating, planning, executing, and closing a project, and with managing all aspects of project performance through these phases. The term is typically used for a project management professional. Project managers are able to use organizational resources for projects. They serve as contact points for sponsors, program managers, and other stakeholders.
A distinct stage in a project management life cycle. Each phase comprises a set of project-related activities.
A document formally approved by the project manager, sponsor, and other stakeholders which states the approved cost, schedule, and scope baselines. It guides project execution, control, and quality and performance assessment. The project plan also forms the basis for communication between parties involved in a project. Project plans can vary in their levels of detail.
Project planning is usually the longest phase of the project management life cycle. It involves determining cost, schedule, and scope baselines and using these to create a detailed roadmap for executing project activities and producing deliverables.
A project scope statement details what a project is meant to achieve and describes the deliverables expected. It forms the basis of measurable objectives by which the success of a project will be assessed. Project scope statements are typically part of project plans.
Broadly, a Stakeholder is any party which may be affected by a project. In project management, the term usually refers to parties with an interest in the successful completion of a project.
A project team is responsible for leading and collectively managing a project and its related activities through the project’s life cycle. Project teams may contain members from several different functional groups within an organization. Depending on the nature of the project, a project team may be disbanded upon completion of a project.
A proof of concept is derived from a pilot project or experiment that examines whether an activity can be completed, or a concept can be realized. It shows the feasibility of an idea.
In project management, quality is a measure of a deliverable’s degree of excellence. Quality may also refer to a clearly defined set of stakeholder requirements by which results are assessed.
A set of practices designed to monitor processes and provide confidence that result in deliverables meeting quality expectations. It may involve quality audits and the stipulated use of best practices.
The use of standardized practices to ensure that deliverables meet stakeholder expectations. It involves not only the definition and identification of unacceptable results but also the management of processes to optimize res
A quality management plan identifies stakeholders’ quality expectations and details quality assurance and quality control policies to monitor results and meet these expectations. It is part of a project management plan.
Quality planning involves identifying expected quality standards and creating mechanisms to ensure these standards are met. It may also recommend corrective action if quality standards are not being met.
Reengineering involves the extensive redesign or rethinking of core processes to achieve major performance improvements. It focuses on optimizing key performance areas such as quality and efficiency. Reengineering often involves restructuring organizations so that multi-functional teams can manage processes from start to end.
In IT project management, a release is a fully functional software delivered to a customer as agreed, typically after a series of iterations.
A remote team’s members work in collaboration, usually electronically, from different geographic locations.
A set of stipulations regarding project deliverables. They are a key element of the project scope and explain in detail the stakeholders’ expectations for a project.
The assigning and scheduling of resources for project-related activities, ideally in the most efficient manner possible. Resource allocation is typically handled by a project manager, though they may be overridden by a program manager if resources are to be shared between multiple projects.
Resource availability indicates whether a specific resource is available for use at a given time.
A hierarchical list of resources needed for project work, classified by type and function.
The elements needed for a project to successfully meet its objectives. Examples of resources include equipment, staff, locations, facilities, and money.
The expected financial gain of a project expressed as a percentage of total project investment. It is used to assess the overall profitability of a project.
The probability of occurrence of a specific event that affects the pursuit of objectives. Risks are not negative by definition. In project management, opportunities are also considered risks.
Risk acceptance involves acknowledging a risk and not taking preemptive action against it.
An activity that involves identifying possible risks to a project and examining how these risks, if they occur, would affect objectives.Risk management - A subset of management strategies that deals with identifying and assessing risks and acting to reduce the likelihood or impact of negative risks. Risk managers seek to ensure that negative risks do not affect organizational or project objectives.
Risk mitigation involves decreasing the probability of a negative risk occurring, as well as protecting project objectives from a negative risk’s impact.
The primary reason an event occurs.
The scope of a project constitutes everything it is supposed to accomplish in order to be deemed successful.
The set of requirements, expectations, and work packages approved as project deliverables. It is used to guide and assess project performance.
Scope change management deals with amendments to the scope as set in the scope baseline and project management plan. Since scope amendments typically affect cost and schedule estimates, scope change management involves revising estimates and adequately communicating these to stakeholders, as well as obtaining the resources necessary to fulfill new scope requirements.
Scope creep refers to gradual changes in project scope that occur without a formal scope change procedure. Scope creep is considered negative since unapproved changes in scope affect cost and schedule but do not allow complementary revisions to cost and schedule estimates.
Security in project management refers broadly to protecting humans, information, and resources from risk.
Software engineering is generally defined as the use of engineering principles in software development. It systematically employs scientific and technological approaches in the design, operation, and modification of software.
In project management, a Stakeholder is any party with an interest in the successful completion of a project. More generally, the term refers to anyone who is affected by a project. (See also project stakeholder)
A standard prescribes a collection of standardized rules, guidelines, and characteristics requirements for processes or products that are approved by a recognized body. Standards are not by definition mandatory. They are adopted by consensus, although they may be enforced as a requirement for participation in certain markets.
A Statement of work is a comprehensive and detailed list of deliverables expected under a contract, with expected dates for each deliverable.
In project management, a task is a unit of work or activity needed for progress towards project goals. Typically, a task must be completed by a set deadline. Tasks may be further broken down into assignments or subtasks.
The testing phase involves assessment of the product developed so as to gauge quality and performance and to determine whether requirements have been met.
A Timeline is a graphical, sequential representation of project activities.
A virtual team comprises people from different organizations, locations, or hierarchies. It is not necessarily the same as a remote team, which is a group of people working together from different locations.
In project management, work is the amount of effort needed to complete a task.
A way to circumvent a problem which does not have a permanent solution or for which no adequate response was planned.
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