Technology has become a crucial part of our jobs and dramatically transformed the way we work. Technology can help companies process information, which creates new opportunities for growth and innovation. For example, cloud computing has made it possible for companies to store and access a lot of data, making it easier for everyone to work from anywhere in the world. IT support plays a major role in ensuring that your software is used effectively within the company – and Zoho Assist can most certainly help you with that.

Zoho Assist is primarily designed for IT support and provides a range of tools and features to help professionals provide fast and effective support to end users. Some of the key features of Zoho Assist include:

• Remote Access – Zoho Assist allows engineers to remotely access and control end-user computers, servers and mobile devices, making it easy to troubleshoot and resolve issues from anywhere.
• Screen Sharing – the screen-sharing feature allows engineers to share their screens with end-users, helping demonstrate procedures and provide guidance.
• File Transfer – Zoho Assist provides a secure file transfer feature, allowing engineers to transfer files between the remote computer and their own devices.
• Chat – the built-in chat box allows engineers to communicate with end-users in real-time, improving the efficiency of the support process.
• Reporting – Zoho Assist provides detailed reports on support sessions, including duration, type, and resolution time to identify areas for improvement.

Overall, Zoho Assist is a powerful tool that can help organizations to provide fast, effective, and convenient IT support, reducing downtime and increasing productivity.

Optimise your business performance with Smartmates

Smartmates is the fastest-growing Zoho Premium partner with experts that can provide you with high-level IT support. We’ll train and make it easy for you and your team to use the new technology ecosystem, and respond fast to any ongoing support requests.