Zoho Partner of the Year Australia

At Zoho Inspire 2024 in Sydney, Smartmates was honored with two prestigious awards:

• #1 Zoho Partner of the Year 2024 (Australia & New Zealand)
• #1 Zoho Premium Partner of the Year 2024 (Australia & New Zealand)

These are granted by Zoho Corporation based on verified client outcomes, certifications, implementation volume, and customer retention. Premium Partner is the highest achievable tier in Zoho’s partner program.

This year marks Smartmates’ four consecutive year winning Partner of the Year (2022, 2023, 2024, 2025), a milestone achieved in six years since Smartmates’ founding. This sustained recognition demonstrates our unwavering commitment to client success and positions us as the definitive leader in Zoho implementations across the region.

Zoho’s partner program consists of three tiers, with Premium Partner being the highest. Here’s a summary of each level and what it represents:

• Authorized Partner:  $5,000 revenue + essential certifications.
• Advanced Partner:  400+ points in Zoho’s Value Scoring System.
• Premium Partner:  600+ points, the highest achievable tier.

Smartmates has held Premium Partner status for four consecutive years, reflecting our consistent performance and commitment to Zoho’s highest standards.

Zoho awards Premium Partner status based on four measured criteria. Here is where Smartmates performs:

• Revenue: Zoho licensing growth and client base expansion.
• Customer Success: Client retention rates and satisfaction scores.
• Market Readiness: Certifications, completed implementations, and approved case studies.
• Zoho Engagement: Dedicated Zoho sales focus, marketing activity, and ecosystem involvement.

Smartmates has scored the highest in the region across all four areas.

Smartmates holds certifications across every major Zoho application, covering the full platform, not just one product. Here’s a snapshot of our certifications:

• Zoho CRM: Certifications in Administrator, Consultant, and Developer for CRM implementation and customisation.
• Customer Support & Project Management: Certifications in Zoho Desk, Zoho SalesIQ, and Zoho Projects to enhance customer service and project execution.
• Digital Marketing & Security: Certifications in Zoho Social, Zoho Campaigns, Zoho Mail, and Zoho Vault, empowering clients to drive engagement securely.
• Financial Management & Subscription Services: Certifications in Zoho Expense, Zoho Inventory, and Zoho Subscriptions for efficient financial and inventory management.
• Recruitment & Project Tracking: Certifications in Zoho Recruit and Zoho Sprints, enabling strategic growth in HR and project management.

Every certification maps to a real business function, so whichever part of your operation needs attention, there’s a qualified consultant behind it.

Our team holds advanced certifications across every major Zoho application, which means you get a consultant who understands your full business. We’re also Zoho Integration Specialists, connecting Zoho with hundreds of platforms to provide seamless workflows and enhanced operational efficiency.

Our experience spans over 30 industries across Australia, allowing us to bring tailored insights and solutions to each client. From finance to healthcare, retail to logistics, our deep sector knowledge ensures that your Zoho implementation is precisely aligned with your industry’s requirements.

At Smartmates, we believe in honest and transparent billing. Our hourly rate for Zoho consulting, implementation, and support is consistent and disclosed upfront. Our clients receive weekly statements, detailing every minute spent on their projects. Our fast, responsive team ensures smooth business operations, providing support whenever you need it.

Before a single hour is billed, you’ll know exactly what’s included. Here’s what we deliver:

• Zoho CRM Setup & Configuration: Pipelines, automations, modules, and custom fields built for how your team actually sells.
• Zoho One & Multi-App Rollouts: Implementation across all 60+ Zoho apps—Books, Projects, Desk, People, Campaigns, Recruit, and more.
• Data Migration: Clean, verified migration from spreadsheets, Salesforce, HubSpot, MYOB, or legacy systems.
• Integrations & API Connections: As Zoho Integration Specialists, we connect Zoho to hundreds of platforms, no manual workarounds.
• User Training & Handover: Live training sessions, documentation, and structured handover so your team actually adopts the system.
• Ongoing Support & Optimisation: Flexible hourly top-up blocks and weekly billing statements, no retainers you didn’t agree to.

Our clients’ satisfaction is reflected in our glowing 50+ Google reviews, consistently rated 5 stars. We deliver what we scope—on time, on budget, and with proper training included. 

Four consecutive years. Two awards. 60+ certifications. 30+ industries. 50+ five-star reviews. The free consultation costs you nothing. You’ll walk away with a clear picture of what needs to be built, a realistic timeline, and a fixed cost. Schedule your spot.