Smartmates Zoho Certifications and Awards

At Smartmates, we take immense pride in our status as Australia & New Zealand’s #1 Zoho Partner. Our dedication to excellence, client success, and continuous innovation has earned us industry-leading recognition that sets us apart from all other Zoho partners in the region.

At Zoho Inspire 2024 in Sydney, Smartmates was honored with two prestigious awards:

• #1 Zoho Partner of the Year 2024 (Australia & New Zealand)
• #1 Zoho Premium Partner of the Year 2024 (Australia & New Zealand)

This marks our third consecutive year winning Partner of the Year (2022, 2023, 2024), a milestone achieved in just four and a half years since Smartmates’ founding. This unprecedented achievement demonstrates our unwavering commitment to client success and positions us as the definitive leader in Zoho implementations across the region.

Smartmates has maintained its position as a Zoho Premium Partner, the highest achievable tier in the Zoho Partner Program—for four consecutive years. This recognition highlights our exceptional expertise, revenue growth, customer retention, and our proven track record of delivering transformative results for our clients.

Our team holds advanced certifications across Zoho applications, offering unmatched versatility in implementing and customising Zoho solutions for diverse business needs. Here’s a snapshot of our certifications:

• Zoho CRM: Certifications in Administrator, Consultant, and Developer for CRM implementation and customisation.
• Customer Support & Project Management: Certifications in Zoho Desk, Zoho SalesIQ, and Zoho Projects to enhance customer service and project execution.
• Digital Marketing & Security: Certifications in Zoho Social, Zoho Campaigns, Zoho Mail, and Zoho Vault, empowering clients to drive engagement securely.
• Financial Management & Subscription Services: Certifications in Zoho Expense, Zoho Inventory, and Zoho Subscriptions for efficient financial and inventory management.
• Recruitment & Project Tracking: Certifications in Zoho Recruit and Zoho Sprints, enabling strategic growth in HR and project management.

Each certification reflects our commitment to delivering high-impact Zoho solutions tailored to automate processes, streamline operations, and drive growth.

With expertise across all 60+ Zoho apps, Smartmates ensures each solution is customised to meet unique business needs. We’re also Zoho Integration Specialists, connecting Zoho with hundreds of platforms to provide seamless workflows and enhanced operational efficiency.

Our experience spans over 30 industries across Australia, allowing us to bring tailored insights and solutions to each client. From finance to healthcare, retail to logistics, our deep sector knowledge ensures that your Zoho implementation is precisely aligned with your industry’s requirements.

Our partnership journey with Zoho has led us to the Premium Partner tier, the highest achievable level within the Zoho Consulting Partner Program. Here’s an overview of the Zoho Partner Tiers and how our journey reflects this accomplishment:

• Authorized Partner: Requires $5,000 in revenue, essential certifications, and initial implementation successes.
• Advanced Partner: Demonstrates higher achievement across revenue, certifications, and customer engagement, requiring a score above 400 points in Zoho’s Value Scoring System.
• Premium Partner: The highest level, representing mastery in revenue growth, implementation success, customer retention, and certifications. Achieving a score above 600 points qualifies partners for this tier.

Our commitment to these standards is evident in every project, with each tier reflecting milestones in our partnership with Zoho.

Smartmates has excelled in Zoho’s comprehensive Partner Value Scoring System, earning points across revenue, customer success, market readiness, and engagement:

• Revenue: Our consistent growth in Zoho licensing revenue reflects our dedication to providing Zoho’s solutions to a growing client base.
• Customer Success: With high retention and satisfaction scores, we maintain strong client relationships and deliver results.
• Market Readiness: Our certifications across Zoho products, successful project implementations, and approved case studies reflect our readiness to meet evolving market demands.
• Zoho Engagement: Our focus on Zoho branding, marketing campaigns, and dedicated Zoho sales teams enhances our engagement and visibility within the Zoho ecosystem.

At Smartmates, we believe in honest and transparent billing. Our clients receive weekly statements, detailing every minute spent on their projects. Our fast, responsive team ensures smooth business operations, providing support whenever you need it.

Our clients’ satisfaction is reflected in our glowing Google reviews, consistently rated 5 stars. Each review is a testament to our commitment to delivering exceptional service and tailored solutions that make a tangible difference for our clients.

Choosing Smartmates means choosing a partner with proven expertise, comprehensive certifications, and a relentless commitment to client success. Let’s elevate your business with tailored Zoho solutions and a partnership that’s built on transparency, support, and results.