Smartmates (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information, including any personal information, that we collect and process in connection with your use of our services, website, and interactions with us.

1. Information We Collect

1.1 Personal Information

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and business information.
• Account Information: Details related to your account and preferences with us.
• Payment Information: Information necessary for processing payments, such as billing address and payment method.
• Usage Data: Information about your interactions with our website and services, such as IP address, browser type, and usage patterns.
• Communication Data: Information you provide in communications with us, including feedback, queries, and other requests.

1.2 Non-Personal Information

We may also collect non-personal information, such as aggregated or anonymised data, which cannot be used to identify you.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services.
• Process transactions, including payment and account management.
• Improve our services, website, and overall customer experience.
• Communicate with you regarding updates, promotions, and relevant industry information.
• Comply with legal obligations and enforce our Terms of Service.
• Analyse usage trends to enhance website functionality and security.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, hosting services, and analytics providers.
• Legal and Regulatory Authorities: When required by law or to protect our legal rights, we may disclose your information to law enforcement or government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Your Rights and Choices

Depending on your location and applicable laws, you may have rights regarding your personal information, such as:

• Accessing, updating, or deleting your information.
• Withdrawing consent where consent is the basis of data processing.
• Opting out of marketing communications.

To exercise any of these rights, please contact us.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Once your data is no longer needed, we will delete or anonymise it.

6. Confidentiality

For specific business engagements, we provide a Non-Disclosure Agreement (NDA) to outline our commitment to data confidentiality. This NDA details the measures we take to protect confidential information shared with us. If you are a client and would like more information about our NDA, please refer to it here: https://smartmates.com.au/automatic-nda/

7. Data Security

We implement security measures to protect your personal information, including encryption, access controls, and secure hosting environments. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, and, where appropriate, notify you via email. Please review this policy periodically for updates.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us.