Australia’s HubSpot AI Assessment Expert

We help Australian businesses to unlock the full potential of HubSpot.

First Top-Up Special: only $119/hr + GST (save $30/hr)
One stop HubSpot AI Assessment solutions.
Serving 30+ industries, Australia-wide.
Only 5-star Google Reviews.

Minimum Top-Up size 10 consulting hours. First Top-Up Special capped at 50 consulting hours.

Is Your Support Team Drowning in Repetitive Tickets?

Australian businesses are struggling with overwhelming support volumes while trying to maintain quality service. AI customer service solutions can transform your support operations and free your team for complex, high-value interactions.

Overwhelmed Support Teams

Your support team is swamped with repetitive questions about order status, billing, and basic information, leaving little time for complex customer issues that require human expertise and problem-solving.

Slow Response Times

Customers expect instant answers, but manual ticket processing creates delays that frustrate customers and damage satisfaction scores, especially outside business hours.

Scaling Support Costs

Growing businesses face exponentially increasing support costs as ticket volumes rise, requiring more staff and resources to maintain acceptable service levels.

Inconsistent Service Quality

Different agents provide varying levels of service and information accuracy, creating inconsistent customer experiences that can harm brand reputation and loyalty.

Limited 24/7 Coverage

Providing round-the-clock support with human agents is expensive and complex, yet customers increasingly expect immediate assistance regardless of time zones.

Knowledge Base Underutilisation

Valuable knowledge base content goes unused because customers can’t easily find relevant information, leading to unnecessary ticket creation and agent workload.

Our AI Customer Service Solutions

Comprehensive customer support automation designed to transform your service operations and deliver exceptional customer experiences.

AI Customer Agent Implementation

Complete setup of HubSpot’s AI Customer Agent powered by Breeze AI, configured to handle routine inquiries and provide instant, accurate responses.

AI agent creation and personality configuration
Knowledge base integration and content optimisation
Chatflow assignment and routing rule setup
Hand-off protocols to human agents for complex issues
Multi-channel deployment across website and chat platforms
Performance monitoring and response accuracy tracking

Smart Ticket Summarisation & Management

Intelligent ticket processing that automatically summarises customer interactions, categorises issues, and prioritises based on urgency and complexity.

Automated ticket summarisation using natural language processing
Intelligent categorisation and tagging systems
Priority scoring by customer tier and issue complexity
Automated escalation rules for high-priority issues
Historical interaction analysis and context provision
Resolution time prediction and resource allocation

Knowledge Base AI Integration

Seamlessly link AI agents with your knowledge base, combining private articles and external resources to deliver complete support coverage.

Public and private knowledge base article integration
External website content indexing and utilisation
FAQ automation with dynamic content updates
Citation management for transparent information sourcing
Content gap analysis and knowledge base optimisation
Enhance Search functionality for better content discovery

Conversational AI Chatflows

Develop smart chatbot interactions that guide customers to quick solutions while gathering valuable data to improve service and engagement.

Conversational flow design and optimisation
Intent recognition and response generation
Lead capture integration within support interactions
Sentiment analysis and customer satisfaction tracking
Multi-language support for diverse customer bases
Integration with CRM for complete customer context

Analytics & Performance Optimisation

Comprehensive monitoring and analysis of AI customer service performance with continuous improvement strategies and ROI measurement.

Customer satisfaction metrics and feedback analysis
Response accuracy monitoring and improvement strategies
Cost savings calculation and ROI measurement
Agent performance analytics and efficiency tracking
Customer journey analysis and experience optimisation
Regular performance reviews and strategy adjustments

Transform Customer Support with AI Solutions

Discover how AI customer service solutions revolutionise support operations, delivering instant responses while freeing your team for strategic, high-value customer interactions.

Instant 24/7 Support

AI agents provide immediate, accurate responses to customer inquiries around the clock, capturing leads and resolving issues even when your team is offline.

Intelligent Ticket Routing

Smart automation categorises and routes complex issues to appropriate specialists while handling routine queries automatically, optimising team efficiency.

Dynamic Knowledge Integration

AI agents access your knowledge base, FAQs, and documentation to provide consistent, accurate information while learning from each interaction.

Automated Ticket Summarisation

AI summarises complex customer interactions and ticket histories, giving agents complete context for faster resolution and better customer experiences.

Reduced Operational Costs

Automate up to 80% of routine support tasks, dramatically reducing the need for additional staff while maintaining high service quality standards.

Scalable Growth Support

Handle increasing customer volumes without proportional staff increases, enabling sustainable growth with consistent service quality.

Our AI Customer Service Implementation Process

A systematic approach to deploying AI customer service solutions that integrate seamlessly with your existing support operations.

1. Support Process Analysis

We evaluate your current customer service operations, ticket volumes, and common inquiry types to design the optimal AI implementation strategy.

2. AI Solution Blueprint

Receive detailed implementation plan with AI agent configuration, knowledge integration strategy, and workflow automation designed for your specific needs.

3. AI Development & Testing

Our specialists configure AI agents, integrate knowledge bases, and thoroughly test all automated responses to ensure accuracy and effectiveness.

4. Deployment & Training

We deploy your AI customer service solutions and train your support team on managing, monitoring, and optimising the automated systems.

5. Continuous Optimisation

Ongoing monitoring and refinement of AI performance, with regular updates to knowledge bases and conversation flows for improved accuracy.

Prerequisites for AI Customer Service Solutions

Ensure your HubSpot setup meets these requirements for optimal AI customer agent performance:

Service Hub Professional

Service Hub Pro or Enterprise subscription required for AI Customer Agent access and advanced features.

Live Chat Setup

At least one live chat connected to conversations inbox or help desk for seamless agent integration.

Proper Permissions

Chatflow permissions configured to create and edit conversational workflows and AI agent settings.

Tracking Code

HubSpot tracking code installed for external websites to enable full AI agent functionality and analytics.

Ready to Revolutionise Your Customer Support?

Stop letting repetitive tickets overwhelm your team. Implement AI customer service solutions that work 24/7 while your experts focus on complex, high-value customer interactions.

Start Your AI Support Transformation

Request a Callback from Smartmates

Sarah

Senior Sales Engineer

I’ll listen to your HubSpot needs to understand your business challenges and goals, ensuring a tailored approach.
I’ll bring our engineer onto our first consultation to explore solutions and clarify your requirements.
We’ll deliver your free project plan quotation, detailing the steps, timeline, and costs—up to this point, it’s completely free!

“My mission is to solve your key problems, build your trust in our capabilities and deliver exceptional value for money.”