Smartmates Sales Service Charter

At Smartmates, we are committed to providing exceptional service to our valued leads. Our Sales Service Charter outlines the comprehensive approach our dedicated sales executives will follow to ensure effective lead follow-up and engagement. Our goal is to establish meaningful connections, understand your needs, and provide tailored IT consulting solutions that drive success for your business.

Initial Lead Engagement (Before Planning Session):

• Day 1-5: Our sales executives will initiate contact by calling and emailing leads daily to establish a direct line of communication and to understand your requirements.
• Week 1-4: After the initial contact period, we will continue to follow up weekly to provide updates, address any queries, and offer additional information about our services.

Planning Session Engagement:

• Post Planning Session: Upon completing the planning session, we recognize the increased significance of your needs. Therefore, we will intensify our efforts to ensure that we address your unique requirements.
• Day 1-5: For the following 5 days after the planning session, our sales executives will call and email leads daily to ensure your evolving needs are acknowledged and catered to.
• Week 1-4: Following the initial 5-day period, we will maintain weekly communication to continue refining our strategy and solution according to your evolving insights.

Post-Engagement Follow-up:

• Week 5-8: After the completion of the intensified engagement period, our sales executives will continue to follow up weekly to ensure that your requirements are being met effectively.
• Week 9: At the end of the 8-week engagement period, we will close the enquiry, providing you with the necessary information and solutions to make informed decisions.

Our Commitment:

• Personalised Engagement: We understand that each lead is unique, and our sales executives are dedicated to understanding your specific needs to provide tailor-made solutions.
• Prompt Communication: Our team will ensure prompt responses to your queries, aiming to address your concerns and provide the necessary information in a timely manner.
• Transparency: We believe in transparent communication. Our sales executives will keep you informed about the progress of your enquiry, ensuring you are well-informed throughout the process.
• Client-Centric Approach: Your goals are our priority. Our sales executives will work closely with you to align our solutions with your business objectives.

By adhering to this Sales Service Charter, Smartmates demonstrates its unwavering commitment to providing an outstanding customer experience. We are excited to embark on this journey with you and to collaboratively explore how our IT consulting solutions can empower your business’s growth and success.