About Smartmates AI

At Smartmates AI, innovation is at the heart of everything we do. We help businesses unlock the power of artificial intelligence through tailored strategies, automation solutions, and hands-on implementation. Our team blends deep technical expertise with a practical approach to ensure AI delivers real, measurable impact.

Trusted by Growing Australian Business

Who We Are

Founded in 2019 and based in Melbourne, Smartmates is a trusted leading Zoho Partner and certified HubSpot Partner, now positioned as one of Australia’s leading AI implementation partners. With our proven track record of helping businesses across Australia and New Zealand achieve digital transformation, we expanded our expertise into AI consulting in 2025 to help organisations unlock even greater potential.

At Smartmates AI, we apply the same partnership-first approach that earned us consistently 5-star reviews and made us Australia’s Top Ranked Zoho Partner for three years in a row. We understand that successful technology implementation isn’t just about the tools, it’s about understanding your business, your challenges, and your goals. Now, we’re bringing that same expertise to AI consulting, helping Australian businesses unlock the potential of artificial intelligence through strategic, practical implementations.

Why We’re Passionate About AI Implementation

After years of helping businesses streamline operations with Zoho and HubSpot, we’ve witnessed firsthand the transformative power of the right technology. Now, with AI, we’re seeing an even more dramatic shift, one that’s creating unprecedented opportunities for Australian businesses to gain competitive advantages, reduce costs, and scale efficiently.

We believe every Australian business deserves access to AI’s potential, not just the tech giants. That’s why we’ve made it our mission to demystify AI and make it accessible, practical, and profitable for businesses of all sizes. We’ve seen how the right AI implementation can turn hours of manual work into minutes of automated efficiency, transform customer service experiences, and unlock insights that drive smarter decision-making.

Our AI Consulting Approach

Business-First AI Strategy

We don’t start with AI tools, we start with your business challenges. Our AI consulting begins by understanding your specific pain points, inefficiencies, and growth opportunities, then identifying where AI can deliver the most immediate and significant impact.

Practical AI Implementation

Drawing from our experience with complex system integrations, we focus on AI solutions that work seamlessly with your existing workflows. Whether it’s enhancing your CRM with predictive analytics or automating repetitive tasks, our implementations are designed for real Australia business use.

Secure & Compliant AI

With our deep experience in enterprise-grade implementations, we ensure all AI solutions meet Australian data privacy requirements and industry compliance standards. Your data stays secure while your business becomes more intelligent.

Human-Centered AI

We believe AI should enhance human capabilities, not replace them. Our solutions are designed to free your team from repetitive tasks so they can focus on high-value, creative, and strategic work that drives business growth.

Future-Ready Solutions

As AI technology rapidly evolves, we build scalable solutions that grow with your business. Our ongoing support ensures your AI capabilities stay current and continue delivering value as new opportunities emerge.

Our Mission with AI

We’re here to bridge the gap between AI’s potential and practical business results.

Too many businesses are either overwhelmed by AI hype or intimidated by its complexity. We cut through the noise to deliver AI solutions that solve real problems, drive measurable growth, and position Australian businesses for long-term success in an AI-powered economy.

Our AI Consulting Services

Custom AI Solutions

We build tailored AI apps for your business, from chatbots to predictive analytics, fully integrated into your workflows to drive measurable results.

AI Opportunity Scan

Reveal untapped AI potential with our readiness scan. We assess your goals, data, and processes to find high-impact use cases that deliver value fast.

AI Implementation

From strategy to deployment, we handle your full AI rollout. Our proven methods ensure smooth launches, minimal disruption, and quick returns.

AI Training for Teams

Equip your team with practical AI skills, from basics to advanced use, so they can confidently boost productivity and make smarter decisions with AI tools.

AI for CRM

Boost your CRM with AI-powered tools, smarter lead scoring, automated follow-ups, personalised interactions, and deeper sales insights for higher conversions and satisfaction.

Our Proven AI Implementation Process

Drawing from our successful track record in digital transformation, we’ve refined our approach specifically for AI consulting projects.

AI Discovery Session

We dive deep into your business challenges, current workflows, and AI goals. This comprehensive session identifies opportunities where AI can drive the most impact for your organisation.

AI Strategy & Quotation

Receive a clear proposal outlining the best-fit AI solutions, implementation roadmap, timelines, and investment details. Everything is transparent and tailored to your goals.

AI Solution Development

Our team develops and rigorously tests your custom AI solutions, ensuring they integrate seamlessly with your existing systems and meet all your requirements before deployment.

Deployment & Team Training

We deploy your AI solutions and provide comprehensive training to your team, ensuring everyone is confident and capable of using the new AI tools effectively from day one.

Ongoing AI Support

Get continuous support, performance monitoring, and optimisation as your business evolves. We ensure your AI solutions continue delivering maximum value and adapt to your changing needs.